SHIPPING POLICY

Last Updated: June 2026

 

At ClozIT, we are committed to delivering your order safely and efficiently while maintaining our values of sustainability, quality, and care.

Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may be extended. Should any significant delays occur, we will notify you as soon as possible.

Domestic Shipping
We ship Australia-wide using trusted shipping partners.
Estimated delivery times:

• Metropolitan areas: 2–7 business days

• Regional areas: 5–10 business days

• Remote locations: 7–14 business days

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Delivery timeframes are estimates only and may vary depending on carrier operations and destination.

International Shipping
ClozIT proudly ships worldwide.
Estimated international delivery times vary by country and shipping service selected at checkout.
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their local authorities.
We recommend checking your country's import regulations before placing an order.

Shipping Costs
Shipping costs are calculated at checkout based on:

• Delivery location

• Package size and weight

• Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
ClozIT cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete address details supplied by the customer.
Additional shipping fees may apply if an order must be re-sent.

Lost, Delayed, or Damaged Parcels
Once an order has been handed to the shipping carrier, delivery becomes the responsibility of the carrier.
If your parcel is significantly delayed, lost, or arrives damaged, please contact us as soon as possible and we will do our best to assist in resolving the matter.
Claims relating to lost or damaged parcels may require supporting documentation and are subject to the policies of the relevant shipping provider.

Sustainability
As part of our commitment to responsible consumption, we aim to minimise unnecessary packaging and use environmentally conscious packaging materials whenever possible.
Our goal is to ensure every order arrives safely while reducing environmental impact.

Delivery Refusal and Unclaimed Parcels
If a parcel is refused, unclaimed, or returned to us due to unsuccessful delivery attempts, customers may be responsible for any additional shipping costs incurred to resend the order.
Original shipping charges are non-refundable.

Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us through our website contact form or official social media channels.

ClozIT
Renew. Re-use. Reimagine.