REFUND POLICY

Last Updated: June 2026

At ClozIT, we carefully curate every piece to ensure quality, longevity, and timeless style. As many of our items are unique, pre-loved, vintage, or one-of-a-kind, we encourage customers to review product descriptions, measurements, and photographs carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

Change of Mind

Due to the unique nature of our collections, we do not offer refunds, exchanges, or returns for:

Change of mind
Incorrect sizing selection
Personal preference
Delayed delivery caused by shipping providers
Minor signs of wear that have been disclosed in the product description

Please choose carefully before completing your purchase.

Faulty, Damaged, or Incorrect Items

If you receive an item that:

Arrives damaged during transit;
Differs significantly from its description; or
Is not the item you ordered,

please contact us within 7 days of receiving your order.

When submitting a claim, please provide:

Your order number;
A description of the issue;
Clear photographs showing the item and any fault or damage.

Our team will assess the claim and determine an appropriate resolution.

Australian Consumer Law

Nothing in this policy excludes, limits, or modifies any rights you may have under the Australian Consumer Law.

If a product has a major fault, customers may be entitled to a repair, replacement, or refund as provided under Australian Consumer Law.

Refund Approval

Where a refund is approved, it will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Original shipping costs are generally non-refundable unless required by law.

Return Conditions

If a return is authorised, items must be:

Returned in the same condition in which they were received;
Unworn, unwashed, and unused where applicable;
Accompanied by original packaging and tags where possible.

ClozIT reserves the right to refuse a refund if returned items do not meet these requirements.

Return Shipping Costs

Unless an item is faulty, damaged, or incorrectly supplied, customers are responsible for any costs associated with returning approved items.

We recommend using a tracked shipping service, as ClozIT cannot be responsible for returns lost in transit.

Sale Items

All sale, clearance, promotional, and discounted items are final sale and cannot be returned or exchanged unless required under Australian Consumer Law.

To request assistance regarding a return or refund, please contact us through our website contact form or official social media channels within 7 days of receiving your order.

ClozIT

Renew. Re-use. Reimagine.